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Shipping policy

Last updated: [28/01/2026]

1. Shipping Locations  

We currently ship within Australia only.

2. Dispatch Timeframes  

  • In-stock items: 1–3 business days

  • Custom headlights: 5–10 business days or as stated on the product page

3. Delivery Timeframes  

Delivery times vary depending on your location and the courier used. Estimated delivery times are provided at checkout but are not guaranteed.

4. Couriers  

Orders are shipped using

  • Couriers Please
  • FedEx
  • Startrack .

5. Address Requirements  

  • PO Boxes are accepted.

  • Signature on delivery is required by default.

  • Customers may waive signature-on-delivery at their own risk.

6. Authority to Leave  

If you choose authority to leave, Lectra Automotive is not responsible for loss, theft, or damage once the courier confirms delivery.

7. Re-Delivery Fees  

If a delivery fails due to an incorrect address or missed delivery, re-delivery fees may apply.

8. Lost or Delayed Parcels  

If a parcel is marked delivered but not received, we will assist in lodging a courier investigation. A replacement may be issued at our discretion where loss is confirmed.

A parcel will be considered lost if it has not been delivered within 10 business days of the estimated delivery date.

9. Damaged Parcels  

Damage must be reported within 48 hours of delivery. Customers must provide:

  • Photos of the packaging

  • Photos of the damaged product

  • Unboxing video (if available)

10. Customs and Import Fees  

We do not currently ship internationally. Any future international shipments may be subject to customs or import fees payable by the customer.